Questions about Reseller Plans?
[read Q&A for Resellers]
Need to find external Resources?
[go to Web Hosting Resources]
Cant find your answer here?
Enter a HelpDesk ticket!
Do you charge a setup fee?
No. We cherish each and every customer and do not want to keep anyone from using our service by imposing such a charge.
Can I pay monthly?
Yes. Minimum contracts are not required. We believe in the quality of our service and are confident that you'll stay with us without the need of any longterm contracts.
Do you have a money back guarantee?
Yes, you can get your money back up to 30 days after we received your first payment. No questions asked.
NOTE: Charges for domains are excluded from this offer, since we cannot reverse any domain registration, which prevents us from recovering our own investment.
What is Instant Activation?
Instant Activation means you can use your account 1 to 10 minutes after signing up. You'll receive an automated e-mail with all the information you need to get started. With us you don't have to wait for hours or even days.
Do you allow adult material?
No. Pornography, nudity, erotica, and sex-related merchandising, including sites that may infer sexual content, or link to adult content elsewhere are not permitted.
Contact email@example.com if in doubt.
Note: Our partner site Hairy Glove caters to adult webmasters allowing legal adult content offering comparable prices and services.
(Hairy Glove - Terms of Service)
Can I upgrade or downgrade my account?
Yes. You can change your hosting plan any time (FREE of charge) !
Contact firstname.lastname@example.org to do so.
How much do you charge for traffic overage?
$0.95 for each Gigabyte (1024MB), though with UNLIMITED traffic allowance even with our smallest plan it is impossible that you ever run over your limit.
How much is additional storage space?
$1.00 for each Gigabyte (1024MB). Again - we recommend switching to a bigger plan, should you permanently need more space.
Contact email@example.com to increase your storage space.
Do you backup my data? When?
A complete server backup including your account settings, MySQL data, webspace data and e-mail data is done to an off-server-location once a week.
What is your connection speed?
Each server is connected to a 10GB+ backbone with a full-duplex 100-Mbits Ethernet card. Connections are redundant and established by Time Warner, Verio, Cogent, Allegiance, Williams, MFN, Savvis and ELI.
Note: We are not affiliated with the above mentioned backbone providers.
I own a domain. How do I use it with Web Hosting Today?
All you have to do is change your domains DNS entries to ours. Log in to your registrars control panel or contact them by email and point the Domain Name Servers to ns1.web-hosting-today.com and ns2.web-hosting-today.com. NO change of registrar will be necessary. We'll help you with this after sign up.
I want to sign up, but need to have a new domain name. Can you register one?
Yes, in fact we will set it up for you and save you the hassle of dealing with any registrar issues. A charge of $29.00 a year applies.
Note: We can only register domains ending with: .com, .net, .org or .biz
If you register my domain, who will actually own it?
You! We provide technical support, but ownership will always remain yours. If you leave us you'll take your domain name with you.
I own my domain but I do not know who my registrar is. Can you help?
Yes, that's easy! Go to our startpage and type your domain name into the box on the bottom of the page. After pressing "submit" you come to a next page showing a "details" link. Press it and read information about your registrar. We'll be happy to assist you with any domain issues after you sign up.
Can I host domains with "strange" endings like .vu or .tv with you?
Yes. We can host whatever domain you have registered.
Is it possible to host more than one domain on a single account?
Yes. We can apply a techique called 'domain aliasing', which allows us to point a large number of domain names to your account. Each name can be connected to a subfolder in your home directory and then serve the Internet with individual content. Perl, PHP, Python, MySQL, FTP and e-mail would be available to all domains.
How do I receive my Emails with Outlook, Eudora, etc?
Email programms like Outlook, Outlook Express, Eudora and Netscape mail receive emails via a protocol called pop3 (Post Office Protocol) and send email using a protocol called smtp (Simple Mail Transfer Protocol). After signup we will send you a detailed description of how to connect to your personal mail server. We impose no limit on how often you check your mail.
How do I retrieve Email with my browser?
We equip each account with a fully functional webmail interface, as you might know it from hotmail or yahoo mail. You'll be able to check, compose and organize all of your emails from any browser worldwide. If you already have an account go here and click on "Webmail". Our product of choice is squirrelmail.
What is your attitude towards spamming?
Spamming is not tolerated on our servers. Sending of unsolicitated emails from our servers is a violation of our Terms of Service and and an act of rudeness to our other clients. Please report spammers using our servers to: firstname.lastname@example.org
What is your sendmail path?
What is your perl path and version?
Do you have ImageMagick or GD libraries installed?
Yes. ImageMagick and perl GD libraries are installed.
What is your PHP version?
What is PHPAccelerator?
PHPAccelerator is a Zend Engine Extension which caches compiled PHP code. Your PHP code executes up to 5 times faster because PHP scripts do not get re-compiled with every page-call. This works in the background and NO changes to your scripts are necessary.
I need a module installed, will you add it?
In most cases we will install additional perl, PHP, pyhton or Tomcat4-Servlet modules for our clients.
Contact us if in doubt. email@example.com